fan_services | FAQ: Payment and Fees (Reply)

Payment Process

All payments are through PayPal.

Deposit

Some events require a deposit. After you make your request list and send it to me, I'll confirm it with you and let you know the deposit amount due. Typically, this is at minimum $10.00 per circle requested, up to $10.00 per item plus anticipated goods fees. This is calculated entirely separately from the grand total, and is unrelated to the cost of items or the service itself.

This deposit is to be paid in USD by the deadline posted on the event page. If you change your order before paying, I'll alter the amount due for your deposit. If you change your order after the deposit has been paid, we can discuss it.

Any excess will be refunded after the event in the case of your deposit being greater than the grand total. (The purpose of the deposit is to hopefully cover the cost of the items purchased in case of non-payment by the client; in addition, it helps me cover the upfront costs for large events such as Comiket, which can run over $4000 USD.)

Fee Structure

The grand total is calculated with the following parts:
-- Cost of items
-- Commission fees (see individual event pages)
-- Additional fees for oversized goods, wall circles, and special handling.
-- Shipping and handling (see shipping section)
-- PayPal fees (2.9-3.9% + $0.60)

Goods fees apply to delicate or non-flat, greater-than-B5-size items, as carting these around without massive damage (to it or to other items) is a pain. Fees start at ¥200.

Wall circles are often those popular tables with their lines snaking out the doors. This posed a significant issue at SCC, so I need to develop a new policy. All wall circles will incur an additional fee.

Payment

The deposit will be subtracted from the grand total, calculated after the event, to give you the final amount due. The final amount due is to be paid before shipping. If it happens that your deposit is greater than the grand total, I will refund the difference at that time.

I prefer payment in USD, as I have a US account this all goes to, and currency conversions done twice over in the case of orders outside the US seems like a lot of hoops. That said, if you really prefer to use JPY, please let me know in advance to adjust the calculations properly.

As always, please read the pricing and event details closely before placing an order. Check the individual event pages for exact fees, and let me know if you have any questions. I will assume that you agree to the stated fees for the event when you order.
Update 2013: Due to my bank's foreign currency policies, an additional 3% will be incorporated to the exchange rate, bringing it to Y1000=$11.00. I apologize for the inconvenience, but in most cases, I have to withdraw funds from my US account or use my US card for fanservices's purchases.
This post and my services are both a work in progress. If you have any questions, concerns, or suggestions, please contact me through LiveJournal, or email me at fanservices.sales at gmail dot com. Thank you!